PRIVACY POLICY | DATA PROTECTION | MAID BY DESIGN LTD

Privacy policy for Maid by Design Ltd. We protect your data in accordance with UK GDPR and Data Protection Act 2018. Learn how we handle your information.

PRIVACY POLICY

Last Updated: 29 November 2025

At Maid by Design Ltd, we are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, and protect your personal information when you use our cleaning services in Wiltshire.

INFORMATION WE COLLECT

We collect the following types of information to provide our professional cleaning services:

Personal Information

• Name, address, email, telephone number

Service Information

• Property access details, cleaning preferences, special requirements

Financial Information

• Payment details and transaction history

Technical Information

• IP address, browser type, cookies, website usage data

Legal Basis for ProcessingWe process your data based on:

• Contract fulfilment (providing cleaning services)
• Legal obligations (tax, insurance, compliance)
• Legitimate business interests (improving our services)
• Your consent (marketing communications)

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide professional cleaning services
• Process payments securely
• Communicate about appointments and scheduling
• Send service updates and important notices
• Meet legal and regulatory obligations
• Improve our services and customer experience
• Respond to your enquiries

YOUR RIGHTS UNDER UK GDPR

You have the following rights regarding your personal data:

• Access your data (right of access)
• Rectify inaccurate data (right to rectification)
• Erase your data (right to be forgotten)
• Restrict processing of your data
• Data portability (receive your data in a portable format)
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

DATA RETENTION

We retain your information for the following periods:

• Active clients: Duration of service plus 6 years
• Enquiries: 12 months
• Financial records: 7 years (as required by UK law)
• Marketing contacts: Until you unsubscribe

DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data:

• Secure data storage and encryption
• Staff training on data protection
• Strict access controls
• Regular security assessments
• Secure key holding procedures for client properties

INTERNATIONAL DATA TRANSFERS

We keep your data within the UK and European Economic Area (EEA). If any data transfer outside these areas occurs, we ensure appropriate safeguards and legal mechanisms are in place to protect your information.

COOKIES AND TRACKING

Our website uses essential cookies for:

• Site functionality and performance
• User preferences and settings
• Website analytics and improvement

You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the website to function.

THIRD-PARTY SHARING

We may share your data with:

• Payment processors (for secure payment processing)
• Cleaning staff (minimal necessary information only)
• Legal authorities (when required by law)
• Insurance providers (for claims and compliance)

We never sell your personal data to third parties for marketing purposes.

CHILDREN'S PRIVACY

We do not knowingly collect personal data from children under 16 years of age. If we discover we have collected such data, we will delete it immediately. Parents or guardians who believe their child's data has been collected should contact us immediately.

CHANGES TO THIS POLICY

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. Significant changes will be notified to you via email or through our website. Your continued use of our services constitutes acceptance of the updated policy.

CONTACT US

For privacy matters or to exercise your data rights, please contact us:

Email: hello@maidbydesignltd.com

Phone: 07947 315 360 Address: 2D Wessex House, 40 Station Road, Westbury, BA13 3JN

COMPLAINTS

If you're unhappy with how we handle your personal data, you can:

1. Contact us directly through our website or using the details above
2. Contact the Information Commissioner's Office (ICO) at ico.org.uk

The ICO is the UK's independent authority for data protection.

Privacy policy for Maid by Design Ltd. We protect your data in accordance with UK GDPR and Data Protection Act 2018. Learn how we handle your information.