Frequently asked questions about Maid by Design Ltd cleaning services in Wiltshire. Find answers about booking, insurance, and our professional cleaning services.
Yes, we bring all professional cleaning supplies and equipment needed for your clean. The only item we ask clients to provide is a working vacuum cleaner. We supply everything else, including mops, cloths, cleaning products, and professional-grade equipment.
Beyond our standard cleaning packages, we offer fridge and freezer cleaning, oven cleaning, and other specialist services. These can be added to any of our regular cleaning packages or booked as standalone services.
You can request additional cleaning services during your complimentary consultation or add them to your existing cleaning schedule. Simply contact us to discuss your specific needs.
We provide professional cleaning services throughout Wiltshire, including Trowbridge, Bradford-on-Avon, Melksham, Westbury, Holt, and surrounding areas.
Contact us to confirm if we cover your postcode.
No, you don't need to be present during your clean. We offer a secure key holding service for regular clients, making it convenient for cleaning to take place whilst you're out. We can arrange access that works best for you.
We appreciate 24 hours' notice for any cancellations or schedule changes. We understand that plans change, and we're happy to work with you to find alternative times that suit your schedule.
We offer a secure key holding service for regular clients at no additional cost. Your keys are stored securely in our office safe, and we only use them to access your property for scheduled cleans. This is completely confidential and secure.
The duration depends on your property size and the type of clean required. Regular cleans typically take 2-6 hours, whilst deep cleans can take 10-20 hours or longer. We'll provide a time estimate during your complimentary consultation.
Our pricing varies based on your property size, location, and the type of cleaning service required. We offer transparent, competitive rates with no hidden fees. Contact us for a free quote tailored to your specific needs.
We value our long-term clients and offer flexible pricing for regular cleaning packages. The more frequently you book with us, the better value you receive. Discuss your requirements during your consultation.
Payment is due upon receipt of invoice. We accept various payment methods for your convenience. Late payment interest may apply in accordance with our terms and conditions.
No, our initial consultation is completely free and without obligation. We use this time to understand your cleaning needs, assess your property, and provide you with a personalised quote.
Yes, we are fully insured with comprehensive public liability insurance. This covers up to four subcontractors and provides complete peace of mind for all our clients.
Our comprehensive insurance covers any accidental damage that may occur during cleaning. We take great care of your property, but in the unlikely event of damage, you're fully protected.
Yes, all our cleaners are fully vetted, background-checked, and professionally trained. We maintain the highest standards of professionalism, reliability, and trustworthiness.
We follow strict health and safety protocols, including proper use of professional-grade cleaning products, safe equipment handling, and secure key holding procedures. Your home's security and safety are our top priorities.
Our regular cleaning service includes dusting, hoovering, mopping, bathroom cleaning, kitchen cleaning, and general tidying. We tailor the service to your specific requirements and preferences.
Deep cleaning is a more intensive service that includes everything in regular cleaning, plus skirting boards, inside cupboards, oven cleaning, window cleaning, and detailed attention to areas often missed in standard cleans.
Our end-of-tenancy cleaning is comprehensive and includes deep cleaning of all rooms, kitchen degreasing, bathroom sanitisation, window cleaning, and detailed attention to ensure your property meets landlord or letting agent standards.
Our Airbnb and holiday let cleaning includes thorough property cleaning, professional bed making, bathroom sanitisation, kitchen deep cleaning, guest welcome preparation, and quick turnaround times between guests.
Simply contact us via phone, email, or our online form to book your free consultation. We'll discuss your cleaning needs, answer any questions, and provide you with a personalised quote.
Yes, we offer flexible scheduling with no long-term contracts. You can pause your service at any time without penalty and restart whenever you're ready.
Yes, we offer one-off cleaning services for any of our cleaning types. Whether you need a single deep clean, end-of-tenancy clean, or Airbnb turnover, we're here to help.
We recommend booking as far in advance as possible to secure your preferred time slots. However, we do our best to accommodate last-minute bookings where availability allows.
We're happy to discuss any specific cleaning requirements you may have. During your complimentary consultation, we'll work with you to create a tailored cleaning plan that meets your exact needs.
Can't find the answer you're looking for? Contact us today and our friendly team will be happy to help. Call us, email us, or fill out our online form to speak with a member of our professional team.
Please reach us at hello@maidbydesignltd.com if you cannot find an answer to your question.