PRIVACY POLICY
Last Updated: 27 January 2025
At Maid by Design Ltd ("we," "us," or "our"), we are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Legal basis for processing:
• Contract fulfilment
• Legal obligations
• Legitimate business interests
• Consent
We collect:
• Personal Information: Name, address, email, telephone number
• Service Information: Property access details, cleaning preferences
• Financial Information: Payment details
• Technical Information: IP address, browser type, cookies
How We Use Your Information
We use your information to:
• Provide cleaning services
• Process payments
• Communicate about appointments
• Send service updates
• Meet legal obligations
• Improve our services
Your Rights Under UK GDPR
You have the right to:
• Access your data
• Rectify inaccurate data
• Erase your data ('right to be forgotten')
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information
Commissioner's Office (ICO)
Data Retention
We keep your information for:
• Active clients: Duration of service plus 6 years
• Enquiries: 12 months
• Financial records: 7 years (as required by UK law)
Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Secure data storage
• Staff training
• Access controls
• Regular security assessments
International Data Transfers
We keep your data within the UK and European Economic Area (EEA). If any data transfer outside these areas occurs, we ensure appropriate safeguards are in place.
Cookies and Tracking
Our website uses essential cookies for:
• Site functionality
• User preferences
• Analytics
You can manage cookie preferences through your browser settings.
Third-Party Sharing
We may share data with:
• Payment processors
• Cleaning staff (minimal necessary information)
• Legal authorities (when required)
We never sell your data to third parties.
Children's Privacy
We do not knowingly collect data from children under 16. If we discover we have such data, we will delete it immediately.
Changes to This Policy
We may update this policy occasionally. Significant changes will be notified to you.
Contact Us
For privacy matters, please contact us through our website contact form.
Complaints
If you're unhappy with how we handle your data, you can:
1. Contact us directly through our website
2. Contact the ICO at ico.org.uk